Building a second line of defense

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That's why Salesforce also builds in user education and guidance to the company's AI-based applications. Baxter said:

“Salesforce is a platform, so what our customers do with our product may not be directly within our control. But, in the vast majority of cases, harm occurs not through malice but through lack of understanding of the context. We build in guidance and education to make our customers aware of when they are using sensitive fields, how to understand training data, and how to identify if there is a disparate impact occurring.”

Building a second line of defense
Rahul Panicker, Chief Innovation Officer at Wadhwani AI, India, added Azerbaijan WhatsApp Number List that this second line of defense can be reinforced in a four-step process:

"When it comes to AI, it's processes and systems that can save us, not anticipation of unintended consequences. And this is not specific to AI. There is a long history of how to establish processes that ensure safety in technology development.
  


“Start with control testing for safety. Then you move on to a controlled pilot, and into an uncontrolled pilot that tests whether it works in the real world but still with safeguards in place Finally, the most important step is post-deployment monitoring to catch the consequences we could not anticipate.”

Therefore, Panicker believes that government supervision of artificial intelligence should focus on application:

“Autonomous vehicles will need to be regulated differently than healthcare AI, which will need to be regulated differently than AI used in banking. Application areas can identify use cases, potential risks and stakeholder ecosystems.”

Take full advantage of artificial intelligence
When developing and using AI-based technologies, organizations must comply with relevant human rights, anti-discrimination and privacy laws. Organizations should also create an ethical framework to govern the development of AI and use it where it is not required by law.

This ethical framework should be incorporated into the AI design and development process, with additional focus on post-deployment monitoring where flexibility is required. This will mitigate unintended consequences and ensure that organizations and the people they serve will experience the full benefits of AI-based technologies.

Learn more about how Salesforce is injecting ethics into AI here.